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Delivery and Returns
Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select and the quantity/weight of goods ordered. We do not currently deliver outside South Africa. If your order is particularly heavy it may be subject extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes or PVT Bag addresses.
Delivery options
There are three deliver options available:
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). Our couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
Table Tennis Tables, Pool tables and Aerobics machine
Delivery fee is R220 and free delivery services do not apply to table tennis tables, Pool tables and Aerobics machine
You may accept the delivery charges or cancel your order at the time of checking out.
Please note that charges may apply for returning these goods in the event of cancellation, please see our returns policy.
Split delivery
We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.
Free delivery offers
Free delivery offers, when available. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
Our Returns Policy
You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.
To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in a sellable condition, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (10) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using Direct Deposit and we may need your bank details in order to complete a refund. Gift Cars, coupons and vouchers will not be refunded for cash
Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If you have a query about returning goods, please contact customer services.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select and the quantity/weight of goods ordered. We do not currently deliver outside South Africa. If your order is particularly heavy it may be subject extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes or PVT Bag addresses.
Delivery options
There are three deliver options available:
- Pick Up From Store (usually Free)
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). Our couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
Table Tennis Tables, Pool tables and Aerobics machine
Delivery fee is R220 and free delivery services do not apply to table tennis tables, Pool tables and Aerobics machine
You may accept the delivery charges or cancel your order at the time of checking out.
Please note that charges may apply for returning these goods in the event of cancellation, please see our returns policy.
Split delivery
We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.
Free delivery offers
Free delivery offers, when available. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
Our Returns Policy
You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.
To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in a sellable condition, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (10) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using Direct Deposit and we may need your bank details in order to complete a refund. Gift Cars, coupons and vouchers will not be refunded for cash
Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If you have a query about returning goods, please contact customer services.
